Frequently Asked Questions
General Membership
As a Club Julep Rewards member, you get to shop with exclusive savings at Julep and 1,500+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
- Unlimited automatic 10% Cash Back on every purchase from Julep
- 5% Cash Back on purchases from 1,500+ Marketplace and travel retailers, up to $1,000 per 12-month membership period
- Unlimited Shipping and Return Shipping Rebates on purchases from our Family of Brands, $8.99 limit per order
- Standard Shipping and Return Shipping Rebates at Marketplace retailers, up to $500 each per 12-month membership period, limit $10 per order
Interested in joining Club Julep Rewards? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at 833-499-2387 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your Club Julep Rewards membership, visit your account settings from your online account or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at clubjuleprewards.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at 833-499-2387. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive a check for the remaining balance stated in your Savings.
Julep Purchases
As a Club Julep Rewards member, you’ll automatically earn unlimited 10% Cash Back every time you shop at our Family of Brands, including:
- Laura Geller
- Julep Beauty
- Bliss
- Cover FX
To earn 10% Cash Back, simply make a purchase from our Family of Brands. We’ll automatically add 10% of your purchase subtotal to your Club Julep Rewards Savings.
We’ll send you a check for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Cash Back at Julep!
Please note that all purchases must be made directly from Julep to qualify for 10% Cash Back. Julep purchases made on third-party sites are not eligible for 10% Cash Back.
After you make a purchase from a retailer in our Family of Brands, we take 10% of your purchase subtotal and add it to your Club Julep Rewards Savings.
Your 10% Cash Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you a check for your total approved Savings on the 15th of every month.
Unlike your 10% Cash Back benefit, shipping and return shipping rebates for your Family of Brand purchases are not automatically applied to your Savings. If you paid for shipping on a purchase from our Family of Brands, you must submit a Rebate Claim to get reimbursed for those charges.
To submit a Rebate Claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and apply it to your Club Julep Rewards Savings.
Marketplace & Travel Retailers
he Marketplace includes 1,500+ popular retailers eligible for 5% Cash Back, Shipping Rebates, and Return Shipping Rebates with your Club Julep Rewards membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Cash Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Club Julep Rewards member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on your Marketplace purchases. Here’s how:
How to receive 5% Cash Back through the Club Julep Rewards portal
Shop online through the Club Julep Rewards portal to earn 5% Cash Back automatically. If you shop at Marketplace retailers outside the Club Julep Rewards portal, whether online, in-store, or by mail order, your 5% Cash Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Cash Back on those purchases.
Shopping through the Club Julep Rewards Portal:
- Sign into your Club Julep Rewards account.
- On your main menu, click “Shop”, then “Shop Marketplace.”
- Find a retailer in the Marketplace and click through our links to shop online.
- After you click “Shop Now," the retailer’s website will open in a new window. Complete your purchase in the new window to earn 5% Cash Back automatically.
How to receive 5% Cash Back outside of the Club Julep Rewards portal
You can earn 5% Cash Back on your in-store, online (not through the Club Julep Rewards portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a Rebate Claim to earn 5% Cash Back. You can submit your Rebate Claim online from your Club Julep Rewards account or mail in your proof-of-purchase instead.
For more information on how to submit Rebate Claims for 5% Cash Back, see How It Works and visit the “5% Cash Back at Marketplace Retailers” section.
How to receive 5% Cash Back on Travel
As a member, you can earn 5% Cash Back on flight, hotel, and rental car reservations made through your Club Julep Rewards account.
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Cash Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Cash Back.
5% Cash Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Cash Back to your Savings. You’ll receive a check for your total approved Savings on the 15th of every month.
5% Cash Back is added to your Savings after you make an eligible Marketplace purchase. The 5% Cash Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Cash Back. Claims and backup documentation must reflect USD in order to be eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Cash Back.
Some Marketplace retailers have their own restrictions for 5% Cash Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Cash Back.
See How It Works to learn more about your 5% Cash Back benefit.
Shipping & Return Shipping Rebates
As a Club Julep Rewards member, you can submit Rebate Claims to get reimbursed for your standard shipping and return shipping charges.
You can claim an unlimited number of Shipping and Return Shipping Rebates on purchases from our Family of Brands, up to $8.99 per claim.
For Marketplace purchases, you can claim both Standard Shipping and Return Shipping Rebates up to $10 per claim. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Shipping and Return Shipping Rebates on purchases from our Family of Brands, up to $8.99 per claim. As long as you provide valid proof-of-purchase with every Rebate Claim, you’ll receive a rebate for those shipping charges in the form of a check.
You can also claim Standard Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per claim. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Standard Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
You can submit your Standard Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account.
- Click “Rebates” on your main menu.
- Select your rebate type and enter your purchase information.
- Submit your proof-of-purchase through the portal, or email it to [email protected].
Mailed Claims: Send your proof-of-purchase to our mailing address.
- Mail your rebate form and proof-of-purchase documentation to:
Club Julep Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works to learn more about Standard Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof of purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof of purchase with every Rebate Claim submitted.
Examples of valid proof-of-purchase include:
- A sales receipt
- An order confirmation page
- An order confirmation email
- A packing slip
For online claims, you can email your proof of purchase documentation to [email protected].You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
Club Julep Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
Savings
All your Savings from Club Julep Rewards will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check up on your Savings and the status of your claims by calling Customer Service at 833-499-2387.
On the 15th of every month, we’ll send you a check for your approved savings on all qualifying purchases made the previous month.
Please allow 3-6 weeks for all mailed claims to be processed and paid out.